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Emergency Operations Center Coordinator

Emergency Operations Center Coordinator

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  • Emergency Operations Center Coordinator

Build expertise in structuring, staffing, and managing an EOC that coordinates resources and drives decision-making under pressure. Participants will practice methods for sustaining EOC operations and supporting effective leadership.

Course Content

Establishing EOC Operational Rhythm
14 Topics
2 Quizzes
Welcome to the EOC: Your Essential Role in Coordinating Effective Emergency Response
What is an Emergency Operations Center (EOC)?
Understanding the Structure and Organization of an EOC
Core Functions and Capabilities of an Effective EOC
When and How to Activate, Operate, and Deactivate an EOC
Setting an Effective Briefing Schedule Within the First 30 Minutes
Identifying and Gathering Essential Personnel for the Initial Briefing
Coordinating Initial Rhythm with Incident Command and the JIC
Coordinating Rhythm with Incident Command
Designing a Repeatable 12- or 24-Hour Operations Cycle
Assigning Clear Roles for Priority and Task Management
Maintaining Coordination and Preventing Operational Chaos
Adjusting Briefing and Shift Cadence as Incidents Evolve
Ensuring Consistent Clarity Across Multiple Operational Periods
Preventing Rhythm Drift During Staff or Leadership Changes
Preventing Rhythm Drift During Turnover
Conducting Effective EOC Briefings
10 Topics
1 Quiz
Preparing and Leading a Clear, 10-Minute Situation Briefing
Keeping Briefings Action-Focused Rather than Status-Oriented
Adapting Briefing Tone and Content as Situations Change
Crafting a Simple, Effective 3-Slide Briefing Deck
Tailoring Briefings for Executives, Operations Staff, and Support Personnel
Updating Briefing Content Rapidly Without Complete Revisions
Setting Ground Rules for Cross-Agency Briefings
Balancing Tactical Needs with Political Sensitivity
Managing Difficult Questions and Unexpected Issues Live
Integrating Crisis Communications into EOC Briefings and Operations
Integrating Crisis Comms into Briefings
Cross-Agency EOC Coordination
10 Topics
1 Quiz
Promoting Effective Coordination Across Autonomous Agencies
Clarifying EOC and Agency Roles to Prevent Power Struggles
Encouraging Information Sharing Without Formal Mandates
Optimizing Coordination with NGOs and Volunteers
Identifying and Empowering Functional Leads within the EOC
Organizing Effective Daily Cross-Functional Check-Ins
Implementing Visual Tools for Shared Operational Tracking
Identifying and Resolving Cross-Agency Bottlenecks Quickly
Techniques to De-Escalate Agency Conflicts Over Resources or Priorities
Redirecting Dysfunctional Coordination Without Embarrassment
Redirecting Dysfunctional Coordination
Real-Time EOC Priority and Task Tracking
10 Topics
1 Quiz
Creating a Simple and Visible Priority Tracking System
Using a Scribe or Situation Unit for Efficient Tracking
Managing Competing Priorities Without Operational Chaos
Selecting and Implementing Effective EOC Technology Tools
Efficiently Assigning and Tracking Real-Time Resource Requests
Creating Simple Workflows for Requests and Approvals
Logging Approval Decisions Accurately and Quickly
Documenting Decisions and Context During Active Operations
Archiving Decisions for Legal, Financial, and Post-Event Reviews
Assigning Documentation Duties Without Operational Disruption
Assigning Documentation Without Disruption
Managing EOC Shifts and Smooth Transitions
9 Topics
1 Quiz
Conducting Efficient 5-Minute Shift Handoffs
Effectively Tracking Task Status Across Shift Changes
Preserving Critical Intelligence and Priorities Across Shifts
Customizing Shift Log Templates for Your EOC Environment
Integrating Digital and Paper Logs Without Extra Burden
Ensuring Consistent Use and Updating of Shift Documentation
Identifying and Preventing Staff Burnout Early
Creating Sustainable and Effective Shift Rotations
Resolving Overlapping or Confused Roles Quickly
Resolving Role Confusion Quickly
Integrating EOC and Field Operations
9 Topics
Aligning EOC Support with Incident Command Without Duplication
Real-Time Intel Sharing Without Overloading Field Teams
Supporting Field Operations Efficiently and Promptly
Leveraging Dashboards, Maps, and Logs for Shared Awareness
Providing Field Teams with Helpful Updates, Not Distractions
Quickly Integrating Key Field Data into EOC Briefings
Clearly Defining Roles: EOC, Field Command, and ESFs
Resolving Role Conflicts and Jurisdictional Disputes
Coordinating Operations Within Command Boundaries
Managing Mutual Aid and External Resources
11 Topics
1 Quiz
Quickly Prioritizing and Managing Incoming Mutual Aid Offers
Streamlined Tracking of Mutual Aid Requests and Fulfillment
Communicating Mutual Aid Status Clearly and Continuously
Coordinating External Partners Effectively Within the EOC
Defining Clear Roles and Contacts for External EOC Support
Maintaining Clear Visibility of External Agency Contributions
Integrating Private Sector Capabilities into EOC Operations
Utilizing Effective Resource Check-In and Tracking Systems
Coordinating with Logistics and Finance to Avoid Resource Duplication
Ensuring Accurate Financial Tracking of Mutual Aid Resources
Preparing Mutual Aid Records for Reimbursement and After-Action Reviews
Preparing Mutual Aid Records
Effective EOC Transition and Demobilization
7 Topics
1 Quiz
Gradually Scaling Down EOC Ops Without Losing Awareness
Prioritizing EOC Functions for Scaled Demobilization
Clearly Communicating EOC Demobilization Plans
Assigning Real-Time Note-Taking for After-Action Reviews
Documenting Decisions, Workarounds, and Coordination Issues
Fostering a Constructive Culture for Continuous Improvement
Closing Lesson: Ensuring Continuous Improvement: Your Ongoing Role in Emergency Operations Success
Fostering Continuous Improvement Culture