Preparedness & Planning

Business Continuity & Resilience Manager

Strengthen continuity planning and resilience practices that keep operations running during disruptions. Learners will gain tools to prepare their organizations…

9 Lessons

58 Topics

7 Hours

$299

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Welcome & Foundations of Continuity & Resilience
- Welcome: Your Path as a Business Continuity & Resilience Manager
- Understanding Your Role as a Business Continuity & Resilience Manager
- Clearly Defining Continuity vs. Resilience
- Core Continuity Concepts for Public Sector
- Core Continuity Concepts for Private Sector
- Setting Long-Term Resilience Goals Through Continuity
- Continuity Activities That Boost Resilience
- Tracking Progress Toward Resilience Goals
Integrating & Launching Your Continuity Program
- Integrating Continuity into Risk Management Teams
- Linking Continuity Clearly to Operations Management
- Effective Collaboration with Emergency Management Teams
- Your First 90 Days: Launching Your Continuity Program
- Securing Initial Buy-In & Resources
- Identifying & Achieving Quick-Win Continuity Projects
Creating and Scaling Effective Continuity Plans
- Essential Elements of Effective Continuity Plans
- Writing Clear, Actionable Continuity Plans
- Keeping Plans Accessible, Actionable, and Current
- Scaling Continuity Planning Across Departments
- Consistent Standards Across Multiple Sites
- Managing Decentralized Continuity Programs
Assessing Risks and Prioritizing Investments
- Streamlined Risk Assessments for Continuity Planning
- Successfully Engaging Teams in Risk Assessments
- Efficient & Effective Business Impact Analyses
- Translating BIA Results into Clear, Actionable Insights
- Using Risk Assessments to Set Strategic Priorities
- Aligning Investments with Risk & Impact Data
Exercising, Testing, and Improving Continuity
- Planning Effective, Realistic Continuity Exercises
- Scenario Development for Realistic Continuity Exercises
- Facilitating Engaging, Productive Continuity Exercises
- Managing Continuity Exercise Logistics & Participants
- Conducting Effective Post-Exercise Reviews
- Integrating Lessons Learned into Continuity Plan Updates
Connecting Continuity with Broader Resilience
- Linking Continuity Planning to Climate Resilience Efforts
- Addressing Cybersecurity Risks Through Continuity Planning
- Integrating Infrastructure Resilience into Continuity
- Cross-Functional Planning with Enterprise Risk Teams
- Building Continuity into Sustainability Initiatives
- Crafting a Compelling Continuity Investment Proposal
- Demonstrating ROI of Your Continuity Program
Ensuring Ongoing Continuity Program Success
- Establishing an Annual Continuity Review Schedule and Cycle
- Conducting Annual Continuity Plan Updates
- Maintaining Accurate, Current Continuity Documentation
- Effective Continuity Resource and Contact Management
- Maintaining Executive Engagement in Continuity Programs
- Keeping Staff Motivated and Prepared Long-Term
Integrating Response, Continuity & Recovery
- Managing Smooth Transitions from Response to Continuity
- Streamlining Operational Transitions Effectively
- Aligning Business Continuity & IT Disaster Recovery Plans
- Coordinating Facility Recovery and Continuity Operations
- Clear and Consistent Recovery Communication
- Reporting Recovery Progress Clearly and Effectively
Effective External Coordination & Communication
- Clearly Articulating Your Continuity Program to Partners
- Effective Outreach to Public Agencies and External Partners
- Representing Your Organization in Coordination & Briefings
- Leading External Coordination Briefings with Confidence
- Integrating Internal Continuity Efforts with External Actions
- Ensuring Internal Continuity Supports External Responses
- Applying Your Certificate: Advancing Your Continuity & Resilience Career

Emergency Exercise & Training Coordinator

Design, deliver, and evaluate exercises that build capability, test plans, and ensure teams are ready for real events. Participants will…

6 Lessons

51 Topics

6 Hours

$299

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Establishing Your Emergency Exercise & Training Coordinator Role
- Welcome: Introduction to the Emergency Exercise & Training Coordinator Program
- Understanding Your Role as Emergency Exercise & Training Coordinator
- Explaining the Emergency Exercise & Training Role Clearly to Stakeholders
- Clarifying Differences: Training, Drills, Exercises, and Real Events
- Moving from “Exercises for Compliance” to “Exercises for Real Readiness”
- Tying Exercises Directly to EOPs, COOPs, and Risk Assessments
- Using Exercises to Meet CMS, Joint Commission, and HSEEP Without Losing Focus
- Building a Readiness Program That Creates Real-World Improvements
- Tailoring Your Exercise Coordinator Role for City, County, Health, and School Systems
- Coordinating Effectively Across Planning, Operations, and Compliance Teams
- Gaining Trust and Buy-In from Senior Leaders and Operational Staff
Designing Exercises That Drive Real-World Readiness
- Designing Exercises Based on Real-World Goals and Limitations, Not Templates
- Selecting the Right Exercise Type: Discussion-Based vs. Operations-Based
- Integrating Lessons from Past Exercises and Actual Events
- Matching Exercise Scenarios to Identified Hazards, Capabilities, and Gaps
- Defining Clear, Actionable Objectives and Success Criteria for Exercises
- Selecting Participants That Reflect Actual Coordination Challenges
- Using Hazard Data and Real Incidents to Guide Exercise Design
- Designing Exercises That Directly Support Strategic Goals and Metrics
- Securing Leadership and Staff Buy-In for Exercises That Matter
Facilitating Exercises That Strengthen Emergency Capabilities
- Leading Tabletop Exercises That Drive Decisions and Honest Dialogue
- Managing Dominant Voices, Silence, and Unproductive Debates Effectively
- Creating Safe, No-Blame Environments That Identify Real Gaps
- Quickly Establishing Clear Drill Objectives, Roles, and Timelines
- Managing Drill Flow Smoothly With Minimal Staff and Time
- Conducting Rapid, Impactful Debriefs Without Losing Momentum
- Planning Complex Exercises with Clearly Defined Roles, Scenarios, and Scope
- Coordinating Injects, Facilitation, and Evaluation Across Multiple Agencies
- Maintaining Shared Focus on Readiness (Not Competing Agendas)
Creating After-Action Reports That Lead to Real Improvements
- Using a Simple Template to Clearly Capture Strengths, Gaps, and Decisions
- Prioritizing Observations Clearly: Deciding What to Include and Exclude
- Coordinating Input from Facilitators, Evaluators, and Participants Effectively
- Converting After-Action Reports into Clear Recommendations with Ownership and Timelines
- Connecting Exercise Findings to Policy, Training, and Facility Investments
- Leveraging After-Action Reports to Justify Funding, Support, and Change
- Facilitating No-Blame After-Action Reviews That Surface Real Insights
- Framing Improvements as Shared Accountability, Not Personal Failure
- Ensuring After-Action Reports Lead to Real Follow-Up
Building and Managing Multi-Year Exercise and Training Programs
- Drafting a Multi-Year Exercise Plan That Matches Local Hazards and Capability Gaps
- Incorporating Input Effectively from Agencies, Departments, and Partners
- Using Your TEP as a Coordination, Communication, and Funding Tool
- Meeting Regulatory Exercise Requirements Without Sacrificing Flexibility
- Matching Exercises Strategically to Threats, Vulnerabilities, and Operations
- Combining Large-Scale Exercises with Quick Drills and Refresher Training
- Creating a Simple System to Track Progress, Lessons Learned, and Outcomes
- Using Exercises as Momentum Builders Instead of One-Off Events
- Communicating Exercise Outcomes Clearly to Leadership and the Community
Adapting Exercises for Real-World Constraints and Challenges
- Designing Impactful Exercises on Tight Budgets and Short Timelines
- Reusing Exercise Scenarios and Tools Without Losing Participant Interest
- Training Internal Staff to Run Effective Drills Independently
- Closing: Sustaining Excellence in Emergency Exercises and Training

Community Preparedness Coordinator

Equip yourself with approaches to design preparedness programs, build partnerships, and engage residents in resilience. This course emphasizes practical community…

6 Lessons

55 Topics

7 Hours

$299

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Defining the Community Preparedness Coordinator Role
- Welcome: Your Essential Role as a Community Disaster Preparedness Coordinator
- Understanding the Community Disaster Preparedness Coordinator Role: Core Responsibilities, Activities, and Focus Areas
- Explaining Preparedness Clearly Without Sounding Like a Government Official
- Setting Boundaries to Keep Your Role Manageable
- Building Strong Relationships with Emergency Managers
- Turning Complex Government Plans into Useful Community Tools
- Staying Community-Focused During Government Coordination
- Adding Preparedness into Food Distribution, Clinics, and School Programs
- Making Preparedness Feel Useful, Not Like Extra Work
- Training Current Staff and Volunteers Easily and Quickly
Household and Neighborhood Readiness Campaigns
- Choosing a Clear, Simple Preparedness Message That Matters
- Creating Small, Frequent Touchpoints to Keep People Engaged
- Measuring Community Engagement Simply and Clearly
- Planning Engaging Preparedness Events on a Small Budget
- Partnering with Existing Events to Reach More People for Less
- Developing Quick, Effective Trainings and Presentations
- Recruiting Natural Leaders in Neighborhoods and Buildings
- Creating Simple Preparedness Actions for Neighborhood Groups
- Sustaining Community Engagement Without Constant Oversight
Communicating Risk Clearly and Inclusively
- Communicating Risks Calmly, Clearly, and Confidently
- Balancing Urgency and Calm in Your Preparedness Messaging
- Using Real-Life Stories to Make Preparedness Manageable
- Identifying Barriers to Communication in Your Community
- Adapting Your Message for Low-Literacy or Non-English Speakers
- Partnering with Trusted Voices to Expand Your Reach
- Mixing Social Media, Flyers, and Personal Outreach Effectively
- Leveraging Existing Community Networks for Message Distribution
- Easily Tracking Which Preparedness Messages Work Best
Building Community Partnerships
- Building Preparedness Partnerships with Schools, Churches, and Clinics
- Designing Outreach That Supports Your Partners’ Missions
- Turning One-Time Partners into Long-Term Collaborators
- Staying True to Your Mission While Working with Local Government
- How to Politely Say “No” to Tasks Outside Your Role
- Collaborating on Events and Drills Without Mission Drift
- Using Your Organization’s Reputation to Engage New Partners
- Avoiding Overly Formal Messaging That Weakens Community Trust
- Training Staff and Volunteers to Represent Your Mission Clearly
Organizing Community Volunteers and Leaders
- Simplified Training Techniques for Community Champions
- Providing Champions With Easy-to-Use Tools and Support
- Recognizing and Addressing Early Volunteer Burnout
- Keeping Volunteers Engaged With Simple, Flexible Opportunities
- Celebrating Volunteers to Maintain Long-Term Commitment
- Designing a Peer-to-Peer Preparedness Program That Scales
- Training Peer Educators to Answer Common Community Questions
- Tracking Peer-Led Efforts Without Micromanaging Volunteers
Sustaining Engagement and Measuring Your Impact
- Tracking Engagement Using Sign-In Sheets and Simple Surveys
- Easy Ways to Measure Community Impact Without Specialists
- Reporting Progress Clearly With Basic Spreadsheets and Documents
- Creating an Easy-to-Follow Outreach and Event Calendar
- Keeping Your Messages Relevant, Engaging, and Timely
- Preventing Staff Burnout Through Rotating Messaging and Activities
- Highlighting Community Leadership in Your Success Stories
- Creating Reports Funders and Partners Actually Want to Read
- Celebrating Progress by Making Your Success Visible to the Community
- Closing: Building a Stronger, Prepared Community for the Long Term

Business Continuity & Resilience Manager

$299

Course Content

Welcome & Foundations of Continuity & Resilience

Integrating & Launching Your Continuity Program

Creating and Scaling Effective Continuity Plans

Assessing Risks and Prioritizing Investments

Exercising, Testing, and Improving Continuity

Connecting Continuity with Broader Resilience

Ensuring Ongoing Continuity Program Success

Integrating Response, Continuity & Recovery

Effective External Coordination & Communication

Emergency Exercise & Training Coordinator

$299

Course Content

Establishing Your Emergency Exercise & Training Coordinator Role

Designing Exercises That Drive Real-World Readiness

Facilitating Exercises That Strengthen Emergency Capabilities

Creating After-Action Reports That Lead to Real Improvements

Building and Managing Multi-Year Exercise and Training Programs

Adapting Exercises for Real-World Constraints and Challenges

Community Preparedness Coordinator

$299

Course Content

Defining the Community Preparedness Coordinator Role

Household and Neighborhood Readiness Campaigns

Communicating Risk Clearly and Inclusively

Building Community Partnerships

Organizing Community Volunteers and Leaders

Sustaining Engagement and Measuring Your Impact

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