Emergency Response

Corporate Emergency Response Coordinator

Gain strategies to protect facilities and employees, manage private-sector emergencies, and integrate with public agencies. This course is designed for…

6 Lessons

39 Topics

5 Hours

$299

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Course Content

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Establishing Your Corporate Emergency Response Role
- Welcome to the Corporate Emergency Response Coordinator Program: What You’ll Learn and How to Succeed
- Understanding Corporate Emergency Response: Your Role and Core Responsibilities
- Communicating Your Emergency Response Role Clearly to Stakeholders
- Distinguishing Corporate Response from Business Continuity, Security, and Operations
- Defining Your Role Clearly with Safety, Risk, Operations, and Executive Teams
- Integrating Emergency Response into Existing Organizational Roles
- Advocating Effectively for Emergency Resources Without Direct Authority
- Communicating Effectively with First Responders Before and During Emergencies
- Serving as an Effective Liaison Without Overstepping Incident Command
- Representing Your Organization in Public Safety Briefings and EOCs
Activating Your Corporate Response Quickly and Clearly
- Quickly Implementing Facility-Specific Emergency Response Checklists
- Activating Core Response Functions: Safety, Communications, and Coordination
- Documenting Key Response Actions Clearly Without Complex ICS Forms
- Establishing Your Response Rhythm Within the First Hour
- Launching Effective Internal and External Communication Cadences
- Implementing Real-Time Safety and Situation Tracking
- Rapidly Assigning Clear Internal Roles During Emergency Activation
- Effectively Managing Role Overlaps and Gaps During Emergencies
- Integrating Executive and HQ Leadership Without Disrupting Operational Flow
Managing Internal Coordination and Facility Safety
- Briefing Internal Teams Clearly and Efficiently
- Coordinating Response Efforts Across Multiple Facilities and Shifts
- Engaging Executive Leadership Without Disrupting Tactical Operations
- Determining Clearly When and How to Issue Movement Orders
- Communicating and Executing Movement Orders Effectively
- Coordinating Safe and Orderly Facility Re-entry After Incidents
- Monitoring Internal Issues Clearly in Real-Time
- Logging Incidents Clearly Without Disrupting Response Flow
- Quickly Escalating Critical Issues to Executive Leadership
Coordinating Effectively with External Agencies
- Effectively Integrating with Public-Sector Emergency Response
- Clearly Defining Your Role to External Agencies Early
- Preparing Effectively for External Coordination Calls and Briefings
- Representing Your Organization Without Overcommitting Resources
Building Pre-Incident Emergency Response Readiness
- Creating Practical Facility-Specific Emergency Response Checklists
- Establishing Robust Emergency Contact Systems Clearly and Effectively
Transitioning Smoothly from Response to Recovery
- Creating Clear, Effective Post-Response Handoff Packages
- Aligning Immediate Response Activities with Continuity Plans Clearly
- Facilitating Productive, Blame-Free After-Action Debriefs
- Clearly Documenting Lessons Learned and Immediate Improvements
- Congratulations on Completing the Corporate Emergency Response Coordinator Program: Applying Your Skills and Leading Effective Responses

Disaster Communications & Public Information Officer

Strengthen your ability to deliver clear, credible messaging while managing media and community expectations during crisis. Learners will practice strategies…

8 Lessons

71 Topics

8 Hours

$299

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Course Content

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Launching the Public Information Officer (PIO) Function
- Welcome: Leading Clear and Effective Communications During a Crisis
- Fundamental Principles of Disaster Communications
- Selecting the Right PIO Lead, Deputies, and Spokespeople Quickly
- Setting Up an Effective Joint Information Center (JIC) in Limited Space
- Defining Initial Messaging, Monitoring, and Briefing Roles Clearly
- Proactive Community Engagement to Build Trust During Early Crisis Stages
- Developing a One-Page Crisis Communications Plan With Clear Goals and Channels
- Establishing a 12–24 Hour Messaging Cycle With Limited Staffing
- Securing Fast Approval for Your Crisis Communications Plan
- Assigning PIO Roles Clearly to Prevent Duplication and Delays
- Quickly Training Non-Communications Staff as Backup Messengers
- Ensuring Consistent Messaging Across Shifts and Teams
Multi-Agency Message Coordination
- Creating a Unified Messaging Document With Partner Input
- Using a “Core Message + Local Variations” Model Effectively
- Keeping Equity and Accessibility Central in Messaging
- Leading Concise, Effective Multi-Agency Messaging Calls
- Tracking Message Alignment and Assigning Clear Follow-Ups
- Documenting and Sharing Key Messaging Decisions Clearly
- Creating an Accelerated Message Approval Process
- Real-Time Coordination of Legal, Policy, and Communications Reviews
- Adapting One Message Effectively Across Multiple Channels
Media Briefings and Interviews
- Quickly Drafting Clear and Credible Talking Points
- Setting Up, Assigning Roles, and Rehearsing in Minutes
- Managing the Briefing Flow to Stay in Control
- Deciding Who Speaks to Media, When, and Where
- Balancing Media Access With Operational Safety
- Managing Embedded Media During Field Operations
- Handling Hostile or Politicized Media Questions With Credibility and Calm
- Supporting Spokespeople When Briefings Go Off Track
Effective Public Messaging Under Pressure
- Writing Calm, Clear Messages During Crisis Situations
- Managing Message Tone Amid Public Anger and Fear
- Deciding What Information to Share, Delay, or Withhold
- Collaborating With Operations and Law Enforcement on Sensitive Details
- Avoiding Messaging That Endangers Operations or Safety
Managing Rumors and Misinformation
- Monitoring Social Media and Informal Channels for Rumors
- Quickly Vetting Rumors to Decide on Appropriate Responses
- Issuing Effective Corrections Without Amplifying Misinformation
- Aligning Rapid Response Messaging Across Multiple Jurisdictions
- Leveraging Community Influencers to Combat Misinformation
- Resolving Conflicting Narratives Between Partner Agencies
- Posting Rapid Updates Without Errors or Missteps
- Managing Trolls, Negative Comments, and Spiraling Threads Effectively
- Pre-Scheduling and Queuing Social Content When Short-Staffed
Integrating PIO Within EOC & Field Ops
- Understanding EOC Operations to Integrate Communications Effectively
- Setting a Realistic Messaging Cadence Aligned With EOC Activities
- Avoiding Common Friction Points With EOC Operations and Logistics Teams
- Effective Field Communications During Active Response Operations
- Clarifying the Roles of PIOs, Liaison Officers, and JIC Personnel
- Getting Real-Time Field Updates Without Causing Disruption
- Converting Situation Reports Into Clear Public-Facing Messages
- Reframing Agency Jargon Into Clear Public Communication
- Coordinating Message Approvals with Operations Leadership
Internal Communications & Leadership Support
- Ensuring Consistent Messaging Among Elected Officials and Executives
- Managing Leaders Who Go Off-Script Without Creating Internal Conflict
- Clarifying Communication Roles Between PIO, Leadership, and Departments
- Writing Briefs That Equip Leaders to Communicate Clearly and Effectively
- Conducting Quick, Effective Pre-Briefing Sessions for Executives
- Helping Executives Successfully Navigate Difficult Media Questions
- Rapidly Disseminating Message Guides Across All Teams and Agencies
- Using Internal Briefings, Bulletins, and Group Messaging Efficiently
- Keeping Field and Internal Staff Informed Without Overload
Post-Incident Communications & Transition
- Reframing Public Messaging as the Crisis Phase Ends
- Clearly Updating the Public Without Overpromising Recovery Outcomes
- Sustaining Public Trust When Resources Are Limited or Delayed
- Documenting Communication Successes and Gaps Clearly and Quickly
- Incorporating Community and Media Feedback Into After-Action Reports
- Creating Actionable Communication Improvements for Future Events
- Publicly Acknowledging Frustration Without Being Defensive
- Crafting Messages to Gradually Restore Confidence in Institutions
- Supporting Agency and Staff Morale Following Public Criticism
- Closing Lesson: Sustaining Community Trust and Communication Excellence Beyond the Crisis

Disaster Volunteer & Donations Coordinator

Use practical systems to channel volunteers and donations into organized recovery support without creating chaos. This course gives coordinators the…

6 Lessons

55 Topics

7 Hours

$299

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Course Content

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Establishing Effective Volunteer Operations
- Welcome to Disaster Volunteer & Donations Coordination: Your Key Role in Mobilizing Community Support
- Identifying and Securing an Ideal Volunteer Intake Location
- Quickly Establishing Check-In, Safety Briefing, and Assignment Systems
- Coordinating Initial Volunteer Intake with Public Information, VOADs, and Field Teams
- Matching Volunteers to Roles Based on Skills and Risk Factors
- Creating Clear Volunteer Roles, Supervision, and Escalation Paths
- Coordinating Volunteer Roles With Safety and Risk Management Teams
- Building a Daily Volunteer Assignment and Contact Roster
- Accurately Tracking Volunteer Hours for Reimbursement and Recognition
- Effectively Using Group Messaging and Briefings for Volunteer Coordination
Effective Donations Management & Logistics
- Selecting and Preparing Donations Drop-Off and Sorting Sites
- Training Volunteers on Effective Sorting, Labeling, and Handling Procedures
- Coordinating Distribution Routes with Partners and Local Agencies
- Creating and Communicating an Accurate “Most Needed Items” List
- Politely Declining and Redirecting Unsolicited or Unneeded Donations
- Coordinating Donation Efforts With VOADs and Local Organizations to Avoid Duplication
- Implementing an Easy-to-Use, Multi-Team Inventory System
- Coordinating Donations Storage with Public, Nonprofit, and Private Partners
- Efficiently Routing Goods to Community and Field Distribution Points
Public Communications for Volunteers & Donations
- Writing Clear, Actionable Volunteer and Donation Requests for Public Use
- Aligning Volunteer and Donation Messaging With Public Information and 211
- Rapidly Updating Volunteer and Donation Needs Without Creating Public Confusion
- Creating and Maintaining an Accessible Volunteer/Donations Information Hub
- Using Social Media, Flyers, Radio, and Word-of-Mouth to Communicate Clearly
- Effectively Responding to Public Queries to Prevent EOC Overload
- Politely Declining Volunteer and Donation Offers While Retaining Public Support
- Redirecting Non-Essential Offers to Appropriate Community Partners
- Clearly Defining and Communicating a “Do Not Send” List With Alternatives
Strategic Coordination with VOADs & Partners
- Mapping Current Volunteer and Donation Efforts Before Taking Action
- Coordinating Volunteer Roles, Sites, and Services With VOADs and NGOs
- Sharing Effective Messaging, Safety Protocols, and Intake Materials
- Establishing Shared Volunteer & Donations Tracking Tools
- Assigning a Partner Liaison for Effective Communication
- Tracking Volunteer Hours & Resource Contributions for Collaborative Reporting
- Welcoming & Vetting Grassroots Volunteer Teams Efficiently
- Supporting & Empowering Community Groups While Maintaining Oversight
- Linking Grassroots Efforts to Institutional Response Without Red Tape
Volunteer Safety, Risk Management & Legal Compliance
- Matching Volunteers to Roles by Skill, Risk, and Supervision Needs
- Avoiding High-Risk Volunteer Assignments Without Proper Vetting
- Implementing a Tiered Volunteer Assignment System Reflecting Risk and Experience
- Rapidly Securing Volunteer Waivers Without Delays
- Delivering Effective 5-Minute Volunteer Safety & Conduct Briefings
- Deciding When Background Checks Are Essential vs. Optional
- Quickly Vetting Volunteers for Sensitive or High-Impact Roles
- Setting Clear Boundaries and Safety Expectations in Emergencies
- Efficiently Escalating and Reporting Volunteer Incidents or Concerns
Sustaining Volunteer & Donation Operations
- Effectively Rotating Volunteer Roles and Shifts for Sustainability
- Supporting Volunteer Coordinators Without Increasing Workload
- Meaningfully Recognizing Volunteer Contributions With Minimal Effort
- Moving from Open Sign-ups to Targeted Volunteer Recruitment
- Shifting Volunteer Messaging from Immediate Response to Long-Term Sustainability
- Building and Maintaining a Core Volunteer Team for Ongoing Needs
- Identifying and Preparing Community Organizations for Operations Takeover
- Transferring Operational Knowledge, Tools, and Responsibilities Without Gaps
- Closing Lesson: Building Lasting Community Resilience Through Effective Volunteer and Donations Coordination

Emergency Operations Center Coordinator

Build expertise in structuring, staffing, and managing an EOC that coordinates resources and drives decision-making under pressure. Participants will practice…

8 Lessons

80 Topics

9 Hours

$299

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Course Content

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Establishing EOC Operational Rhythm
- Welcome to the EOC: Your Essential Role in Coordinating Effective Emergency Response
- What is an Emergency Operations Center (EOC)?
- Understanding the Structure and Organization of an EOC
- Core Functions and Capabilities of an Effective EOC
- When and How to Activate, Operate, and Deactivate an EOC
- Setting an Effective Briefing Schedule Within the First 30 Minutes
- Identifying and Gathering Essential Personnel for the Initial Briefing
- Coordinating Initial Rhythm with Incident Command and the JIC
- Designing a Repeatable 12- or 24-Hour Operations Cycle
- Assigning Clear Roles for Priority and Task Management
- Maintaining Coordination and Preventing Operational Chaos
- Adjusting Briefing and Shift Cadence as Incidents Evolve
- Ensuring Consistent Clarity Across Multiple Operational Periods
- Preventing Rhythm Drift During Staff or Leadership Changes
Conducting Effective EOC Briefings
- Preparing and Leading a Clear, 10-Minute Situation Briefing
- Keeping Briefings Action-Focused Rather than Status-Oriented
- Adapting Briefing Tone and Content as Situations Change
- Crafting a Simple, Effective 3-Slide Briefing Deck
- Tailoring Briefings for Executives, Operations Staff, and Support Personnel
- Updating Briefing Content Rapidly Without Complete Revisions
- Setting Ground Rules for Cross-Agency Briefings
- Balancing Tactical Needs with Political Sensitivity
- Managing Difficult Questions and Unexpected Issues Live
- Integrating Crisis Communications into EOC Briefings and Operations
Cross-Agency EOC Coordination
- Promoting Effective Coordination Across Autonomous Agencies
- Clarifying EOC and Agency Roles to Prevent Power Struggles
- Encouraging Information Sharing Without Formal Mandates
- Optimizing Coordination with NGOs and Volunteers
- Identifying and Empowering Functional Leads within the EOC
- Organizing Effective Daily Cross-Functional Check-Ins
- Implementing Visual Tools for Shared Operational Tracking
- Identifying and Resolving Cross-Agency Bottlenecks Quickly
- Techniques to De-Escalate Agency Conflicts Over Resources or Priorities
- Redirecting Dysfunctional Coordination Without Embarrassment
Real-Time EOC Priority and Task Tracking
- Creating a Simple and Visible Priority Tracking System
- Using a Scribe or Situation Unit for Efficient Tracking
- Managing Competing Priorities Without Operational Chaos
- Selecting and Implementing Effective EOC Technology Tools
- Efficiently Assigning and Tracking Real-Time Resource Requests
- Creating Simple Workflows for Requests and Approvals
- Logging Approval Decisions Accurately and Quickly
- Documenting Decisions and Context During Active Operations
- Archiving Decisions for Legal, Financial, and Post-Event Reviews
- Assigning Documentation Duties Without Operational Disruption
Managing EOC Shifts and Smooth Transitions
- Conducting Efficient 5-Minute Shift Handoffs
- Effectively Tracking Task Status Across Shift Changes
- Preserving Critical Intelligence and Priorities Across Shifts
- Customizing Shift Log Templates for Your EOC Environment
- Integrating Digital and Paper Logs Without Extra Burden
- Ensuring Consistent Use and Updating of Shift Documentation
- Identifying and Preventing Staff Burnout Early
- Creating Sustainable and Effective Shift Rotations
- Resolving Overlapping or Confused Roles Quickly
Integrating EOC and Field Operations
- Aligning EOC Support with Incident Command Without Duplication
- Real-Time Intel Sharing Without Overloading Field Teams
- Supporting Field Operations Efficiently and Promptly
- Leveraging Dashboards, Maps, and Logs for Shared Awareness
- Providing Field Teams with Helpful Updates, Not Distractions
- Quickly Integrating Key Field Data into EOC Briefings
- Clearly Defining Roles: EOC, Field Command, and ESFs
- Resolving Role Conflicts and Jurisdictional Disputes
- Coordinating Operations Within Command Boundaries
Managing Mutual Aid and External Resources
- Quickly Prioritizing and Managing Incoming Mutual Aid Offers
- Streamlined Tracking of Mutual Aid Requests and Fulfillment
- Communicating Mutual Aid Status Clearly and Continuously
- Coordinating External Partners Effectively Within the EOC
- Defining Clear Roles and Contacts for External EOC Support
- Maintaining Clear Visibility of External Agency Contributions
- Integrating Private Sector Capabilities into EOC Operations
- Utilizing Effective Resource Check-In and Tracking Systems
- Coordinating with Logistics and Finance to Avoid Resource Duplication
- Ensuring Accurate Financial Tracking of Mutual Aid Resources
- Preparing Mutual Aid Records for Reimbursement and After-Action Reviews
Effective EOC Transition and Demobilization
- Gradually Scaling Down EOC Ops Without Losing Awareness
- Prioritizing EOC Functions for Scaled Demobilization
- Clearly Communicating EOC Demobilization Plans
- Assigning Real-Time Note-Taking for After-Action Reviews
- Documenting Decisions, Workarounds, and Coordination Issues
- Fostering a Constructive Culture for Continuous Improvement
- Closing Lesson: Ensuring Continuous Improvement: Your Ongoing Role in Emergency Operations Success

Corporate Emergency Response Coordinator

$299

Course Content

Establishing Your Corporate Emergency Response Role

Activating Your Corporate Response Quickly and Clearly

Managing Internal Coordination and Facility Safety

Coordinating Effectively with External Agencies

Building Pre-Incident Emergency Response Readiness

Transitioning Smoothly from Response to Recovery

Disaster Communications & Public Information Officer

$299

Course Content

Launching the Public Information Officer (PIO) Function

Multi-Agency Message Coordination

Media Briefings and Interviews

Effective Public Messaging Under Pressure

Managing Rumors and Misinformation

Integrating PIO Within EOC & Field Ops

Internal Communications & Leadership Support

Post-Incident Communications & Transition

Disaster Volunteer & Donations Coordinator

$299

Course Content

Establishing Effective Volunteer Operations

Effective Donations Management & Logistics

Public Communications for Volunteers & Donations

Strategic Coordination with VOADs & Partners

Volunteer Safety, Risk Management & Legal Compliance

Sustaining Volunteer & Donation Operations

Emergency Operations Center Coordinator

$299

Course Content

Establishing EOC Operational Rhythm

Conducting Effective EOC Briefings

Cross-Agency EOC Coordination

Real-Time EOC Priority and Task Tracking

Managing EOC Shifts and Smooth Transitions

Integrating EOC and Field Operations

Managing Mutual Aid and External Resources

Effective EOC Transition and Demobilization

Individual Learners

Organizations